Reference

What You Agree To When You Use mx002

These terms set out the rules that apply to your account, your transactions, and your use of the platform — including deposits and withdrawals via bKash, Nagad, and Rocket. Access and eligibility depend on your local law and the regions we currently serve.

Account EligibilityPayment RulesWallet VerificationAccount ConductJurisdiction Notice
mx002 What You Agree To When You Use mx002
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account or a transaction, our support team handles terms-related queries through the channels below. We aim to respond to account and payment disputes within one business day.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a terms or payment query directly. Available during our standard support hours for Bangladesh.

Email Support

Send your query to our support address from your registered email. Include your account ID and the transaction reference for any bKash, Nagad, or Rocket dispute.

Account Help Centre

Log in and visit the Help section to submit a formal terms or account review request. Responses are tracked against your account record.

HOW WE OPERATE

Account Security and Your Rights

Your account data and transaction history are held securely and are not shared with third parties outside of what is required to process your payments through bKash, Nagad, or Rocket. Here is how we handle the key areas that affect you.

Data Handling

We collect only what is needed to verify your account and process transactions. Your wallet details are used solely to match deposits and withdrawals to your registered account.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention

Transaction records and account activity are retained for the period required under applicable law. You may request a summary of your account data by contacting support from your registered email.

Requesting Changes

To update your registered wallet number or contact details, submit a verified request through the Account Settings page. Changes to payment details require re-verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how our rules apply to your use of the platform.

Account eligibility depends on your local law and the regions we currently serve. You must confirm at registration that access is permitted where you are located.

No. Your deposit wallet must be registered in your own name and match the details on your account. Using another person's wallet is a breach of these terms and may suspend your account.

If the sending number does not match your registered wallet, we hold the transaction and contact you via your account channel. Providing the correct verification clears the hold promptly.

We notify you through your registered contact method before any update takes effect. Continuing to use the platform after that notice means you accept the revised terms.

Send a data request from your registered email to our support address, including your account ID. We will respond within the timeframe required under applicable law for your region.

Contact support immediately through live chat or email to freeze your account. Our team will review your login history and guide you through the account recovery steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.