Reference

Understand Your Rights Before You Play

mx002 operates under a defined legal framework that sets out your account rights, our obligations, and the conditions that govern every transaction — including deposits via bKash, Nagad, and Rocket.

Account TermsPrivacy PolicyPayment ConditionsJurisdiction Notice
mx002 Understand Your Rights Before You Play
CONTACT AND QUERIES

Reach Us About Any Legal or Policy Matter

If you have a question about these terms, want to request your account data, or need to report a policy concern, our support team handles legal queries through the channels below. Response times vary by channel; for urgent account matters, live chat is the quickest path.

Team online

Live Chat

Available directly from your account dashboard. Use this for urgent policy questions, account access issues, or to request a data copy quickly.

Email Support

Send detailed legal or policy queries to our support address. We aim to respond within one business day for account and data requests.

Help Centre

Our help centre covers common policy questions — account closure, data retention, wallet transaction records, and eligibility conditions for Bangladesh.

DATA AND SECURITY

How We Handle Your Account and Data

Your account security and data privacy are managed through defined internal processes, not just policy statements. Here is what that looks like in practice across the four areas that matter most to account holders.

Data Handling

We collect only the data needed to operate your account and process wallet transactions via bKash, Nagad, and Rocket. Data is never sold to third parties and is stored with encryption at rest.

Cookie Policy

We use session and functional cookies to keep your account logged in and remember your preferences. Analytics cookies are optional and can be declined from your account settings page.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, lock your account immediately from the security tab and contact support.

Data Requests and Retention

You can request a full export of your account data at any time through support. We retain records for the period required by applicable law, after which they are securely deleted.

Common Questions About Our Legal Terms

These are the questions account holders in Bangladesh ask most often about our legal framework, data practices, and account rights.

Yes. Access depends on your local law and eligible regions. We assess eligibility at registration and may review it if local regulations change. We do not override mandatory local rules.

Contact our support team via live chat or email and request a data export. We will verify your identity against your account and send the export within the timeframe required by applicable law.

Yes. Every wallet transaction is logged against your account for the retention period required by law. You can view your transaction history in the account wallet section at any time.

We notify you by email before any change takes effect. If you continue using the platform after the effective date, that counts as acceptance. You may close your account before then if you disagree.

Reach our support team via live chat for urgent disputes or by email for detailed written queries. We aim to acknowledge all formal policy disputes within one business day.

Submit a closure request through live chat or email support. Confirm the request with your OTP verification. Any pending wallet balance via bKash, Nagad, or Rocket is settled before closure completes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.