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How mx002 Handles Your Personal Information

This Privacy Policy sets out exactly what data mx002 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform — and how we keep that data secure.

Account Data ProtectionPayment Privacy — bKash, Nagad, RocketCookie ControlsData Retention Policy
mx002 How mx002 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency sit at the centre of how we run account data at mx002. Every layer — from the moment you log in to the moment a withdrawal clears to your Nagad or Rocket wallet — is covered by the practices below.

Account Security Login sessions are protected by OTP verification sent to your registered mobile number. Suspicious access triggers an automatic account hold pending your confirmation.
Cookie Management We use session cookies for platform function and analytics cookies to understand how pages are used. You can withdraw consent for non-essential cookies through your browser settings.
Data Retention Account records are kept for as long as your account is active and for the period required by applicable law after closure. You may request deletion of non-mandatory data at any time.
Requesting Changes To update, correct, or request a copy of your personal data, contact support via live chat or email. We aim to respond within the period set by applicable data rules in your eligible region.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat inside your account, by email, or through our help centre — whichever works best from your device.

Live Chat Open the chat widget inside your account dashboard to speak with a support agent about any privacy or data request.
Email Support Send your data access or correction request to our support address and we will respond within the timeframe required by applicable rules.
Help Centre Our help centre carries step-by-step articles on submitting a data request, updating your contact details, and managing cookie preferences.

Common Questions About Your Privacy at mx002

These are the questions we hear most often about how personal data works on the platform. If yours is not here, live chat is the fastest way to get a direct answer.

We collect your name, contact details, and the mobile wallet number you register — bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

Wallet identifiers are encrypted at rest. We do not store full credentials. Transaction references are retained only for the period required by applicable financial record-keeping obligations.

Yes. Contact our support team via live chat or email with a data access request. We will respond within the timeframe required by applicable rules in your eligible region.

Send a correction or deletion request through live chat or email support. We can remove non-mandatory data; records required by law or financial regulation must be kept for the applicable retention period.

We share only what payment processors like mobile money operators need to complete your transaction. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

Session cookies are required for the platform to function. Analytics cookies can be declined or withdrawn at any time through your browser settings. Our help centre has a step-by-step article on this.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.